HELP KEEP OUR COMMUNITY SAFE

Safety remains our top priority and we’ve been working hard, alongside our retailers, to ensure our centre has a thorough COVID Safe Plan in place utilising new technologies.

With our ongoing focus on health and safety, we have a range of protective measures in place to encourage everyone to follow distancing guidelines and health and hygiene measures in our centre, including physical and digital signage, loudspeaker announcements and line markings throughout our centre.

POPULAR ARRIVAL TIMES

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IMPORTANT CUSTOMER NOTICE
Updated 20/07/2021

In line with Victorian Government directions, the current COVID restrictions will be extended until 11.59pm Tuesday 27 July.

During this time, selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit https://www.sunshinemarketplace.com.au/opening-hours

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 15/07/2021

Your safety is our priority.

In line with Victorian Government directions, from 11.59pm Thursday 15 July until 11.59pm Tuesday 20 July, selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit https://www.sunshinemarketplace.com.au/opening-hours

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 23/06/2021

Following government confirmation restrictions have been further eased, we can confirm, while some density quotas have been lifted, you are required to wear a mask indoors, including our centre, and in outdoor public spaces where social distancing is not possible.

Importantly, you are also required to check in using the Service Vic QR Codes provided at the entrance to our centre, our food court tables, and each of our retailers.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·         Increased sanitisation and cleaning of customer touch points and high traffic areas

·         Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements

·         Traffic and density management in our carparks and our malls using innovative heat mapping technology

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

·         Planning your shopping trip and using the closest entry to the store you are visiting

·         Keeping a healthy distance from other customers and team members

·         Wearing a mask – both indoor and outdoor

·         Maintaining good hygiene including washing your hands or using the hand sanitiser provided

·         Using QR codes at our centre and each of our retailers

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support throughout this challenging time. Please continue to check our website to understand store opening hours and which continue to operate popular click and collect services.

*For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/coronavirus*

And remember, if you feel unwell, please stay home.

We are thrilled to welcome you back and hope to see you soon.

IMPORTANT CUSTOMER NOTICE
Updated 18/06/2021

Following government confirmation restrictions have been further eased, we’re excited to welcome you back to enjoy our full suite of retail, dining and leisure facilities.

In line with Victorian Government directions, you are required to wear a mask indoors, including our centre, and in outdoor public spaces where social distancing is not possible. You are also required to check in using the Service Vic QR Codes provided at the entrance to our centre, our food court tables, and each of our retailers.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·         Increased sanitisation and cleaning of customer touch points and high traffic areas

·         Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements

·         Traffic and density management in our carparks and our malls using innovative heat mapping technology

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

·         Planning your shopping trip and using the closest entry to the store you are visiting

·         Keeping a healthy distance from other customers and team members

·         Wearing a mask – both indoor and outdoor

·         Maintaining good hygiene including washing your hands or using the hand sanitiser provided

·         Using QR codes at our centre and each of our retailers

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support throughout this challenging time. Please continue to check our website to understand store opening hours and which continue to operate popular click and collect services.

*For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/coronavirus*

And remember, if you feel unwell, please stay home.

We are thrilled to welcome you back and hope to see you soon.

IMPORTANT CUSTOMER NOTICE
Updated 09/06/2021

Welcome back!

From 11.59pm tomorrow (June 10, 2021), restrictions across Greater Melbourne will ease slightly but there are still a few rules you must abide by to keep each other safe.

Customers must continue to wear a mask at all times and maintain a safe distance from each other, and in restaurants, cafes and bars, a strict ‘one person per four square metre rule’ applies.

It’s also a requirement that all customers use the Service Victoria app to check-in via QR code at our centre and all of our retailers.

Thank you for doing your part during this latest lockdown and for helping us make our centre COVIDSafe. Next time you visit, please be sure to:

·         Plan your shopping trip and using the closest entry to the store you are visiting

·         Keep a healthy distance from other customers and team members

·         Wear a mask at all times

·         Check in using QR codes found at the centre entrances and every retailer

·         Maintain good hygiene, including washing your hands or using the hand sanitiser provided

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/covid-19-chief-health-officer-update.

And remember, if you feel unwell, please get tested immediately and isolate until you receive a negative result.

IMPORTANT CUSTOMER NOTICE
Updated 02/06/2021

Thank you for your recent efforts in helping us ensure our centre is following advice to keep our employees and the community safe.

In line with updated Victorian Government directions, current restrictions across Greater Melbourne will remain in place for a further seven days until 11.59pm Thursday 10 June – we know, it’s no fun at all!

During this time, selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit: https://www.sunshinemarketplace.com.au/opening-hours

If you do need to visit the centre, please help us keep yourself and the community safe by:

+ Planning your shopping trip ahead of visiting

+ Keeping a healthy distance from each other

+ Check in using QR Codes on our entrances
+ Ensuring you wear a face mask when you leave home
+ Maintaining good hygiene including washing your hands or using the hand sanitiser provided

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 27/05/2021

Your safety is our priority.

In line with Victorian Government directions, from 11.59pm Thursday 27 May until 11.59pm Thursday 3 June, selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit https://www.sunshinemarketplace.com.au/opening-hours

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 25/05/2021

It’s time to dig out your masks again, Greater Melbourne.

In line with Government directions, from 6.00pm today (Tuesday 25 May), it is a mandatory requirement to wear a face mask in all indoor settings, including our centre.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.

And remember, if you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.

Learn More

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

ARE FOOD COURTS OPEN?

Foodcourt seating in NSW, VIC, SA, QLD, ACT and WA has reopened, with physical distancing, capacity and hygiene measures in place.

Foodcourt seating in ACT and VIC will require customers to check-in with their contact details.

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 9:00pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 5:00pm
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